About FBinsure
Our Mission
FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism, education, and integrity of our employees, working in an innovative and technologically superior environment, is to continually improve our products and services to meet our clients’ needs, allowing us to share our prosperity with our employees and our communities.
Our Core Values
What Makes the Difference Between Insuring and Ensuring
Client Focus
Social
Responsibility
Integrity
Innovation
Employee
Commmitment
Meet Our Executive Team
Russel F. Martorana
Russel has been in the insurance business for over 30 years and has served as CEO of FBinsure since 1998....Read More
Russel F. Martorana
Title:
Chief Executive OfficerEmail:
russ@fbinsure.comDepartment:
Executive TeamRussel has been in the insurance business for over 30 years and has served as CEO of FBinsure since 1998. Russel graduated from Merrimack College in 1977 after which he pursued a career with Pricewaterhouse Coopers as a Certified Public Accountant (CPA). He has achieved several industry designations including Certified Insurance Counselor (CIC) and Certified Workers Compensation Advisor (CWCA) and holds Insurance Brokers Licenses for MA, RI, CT, NH, VT, ME, NY, & NC. In 2011 Russel was presented with the MAIA's Pacesetter Award. This award is given annually to the Massachusetts Independent Insurance Agent who through hard work, perseverance, compassion and charity has set the pace at a level achieved by very few in the industry.
Russel has been an active participant in his community holding roles as a board member for the Rotary Club of Taunton, an active participant in the strategic planning and building needs committees for the Bridgewater-Raynham Regional School Department, and a board member and chairman of the Town of Raynham Finance Committee. His current community roles include participation on the Board of Directors for the Old Colony YMCA, the Taunton YMCA Committee of Management, and the Raynham Economic & Business Development Committee. Russel’s industry involvement includes participation in the ARM Group, a member of the Bay States Agents, and most recently, a member of the Agent Advisory Committee for Arbella Insurance Company.
Mark Cuddy
With 30 years in the insurance industry, Mark serves as Executive Vice President of FBinsure. Mark attain...Read More
Mark Cuddy
Title:
Executive Vice PresidentEmail:
mcuddy@fbinsure.comDepartment:
Executive TeamWith 30 years in the insurance industry, Mark serves as Executive Vice President of FBinsure. Mark attained a Bachelor of Science in Business Administration from Northeastern University and a Masters of Business Administration from the Babson College. Mark began his insurance career as a Senior Account Analyst at Travelers Insurance Company. He joined Richardson-Cuddy Insurance Agency in 1985, where he served as President. Mark has achieved industry designations including Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU), and License Insurance Adviser (LIA). Through his career, Mark has taken a leadership role in many local organizations and committees in the Greater Attleboro Area. He is a past member and Chairman of the City of Attleboro Recreation Commission, Attleboro YMCA, and United Way of Greater Attleboro/Taunton, Inc.
He is currently a member of the board of directors of Justice Resource Institute (via a merger with Community Care Services, Inc.), a member of the Sturdy Memorial Foundation, Inc. and also serves as an incorporator for Bristol County Savings Bank. Mark’s industry involvements include membership in the Massachusetts Association of Insurance Agents (MAIA), Bay State Independent Insurance Agents Association and Bristol/Norfolk Independent Insurance Agents Association, Inc.
Tom Rogers
Tom joined FBinsure in 2001 following five years in systems and project management positions in the high...Read More
Tom Rogers
Title:
Chief Growth OfficerEmail:
tom@fbinsure.comDepartment:
Executive TeamTom joined FBinsure in 2001 following five years in systems and project management positions in the high technology industry. Tom holds a Bachelor of Science in Finance from Bentley University and is a graduate of the National Alliance for Insurance Education & Research School for Producer Development. He holds numerous specialized insurance and risk management designations. Tom is active in the community and currently serves as Chair of the Old Colony YMCA, Middleboro Board of Governors as well as Annual Campaign Chair, Past President of the South Coast Independent Insurance Agents, and Treasurer of the Jared C. Monti Memorial Park Fund. Tom resides in Lakeville, MA with his wife and three children.
Gregory Arnold
Greg joined FBinsure in the fall of 2004 following 10 years of financial management experience in both ...Read More
Gregory Arnold
Title:
Chief Financial OfficerEmail:
greg@fbinsure.comDepartment:
Executive TeamGreg joined FBinsure in the fall of 2004 following 10 years of financial management experience in both the consulting and non-profit arenas. With a Bachelor of Science in Accounting from Bryant University and a Masters of Business Administration from the University of Rhode Island, he oversees the daily financial operations and management of the agency. Greg is active in the Southeastern Mass community; coaching youth sports and serving on the board of Rehoboth Youth Baseball & Softball Association. He also serves on the board of directors of East Bay Rowing. Greg resides in Rehoboth with his wife and two children.
Nicole Martorana
Nicole joined FBinsure in 2009 following 3 years as a financial system consultant and project manager in...Read More
Nicole Martorana
Title:
PresidentEmail:
nicole@fbinsure.comDepartment:
Executive TeamNicole joined FBinsure in 2009 following 3 years as a financial system consultant and project manager in the high tech manufacturing industry. Nicole holds a Bachelor of Science in Corporate Finance and Accounting and a Masters of Business Administration from Bentley University. She is the President of FBinsure, overseeing the daily operations and technology of the agency as well as the Commercial Lines & Personal Lines Departments. Nicole is currently a member of several company advisory councils, as well serving on the governing committee of Commonwealth Automobile Reinsurer.
Our Producers
Risk Advisors
Joe Bickel
Joe joined FBinsure in May of 2006 after graduating from Bridgewater State College with his Bachelor’s...Read More
Joe Bickel
Title:
Vice President, SalesEmail:
joe@fbinsure.comDepartment:
Producers,Risk AdvisorsJoe joined FBinsure in May of 2006 after graduating from Bridgewater State College with his Bachelor’s degree in Political Science with a concentration in Legal Studies. Also a graduate of the National Alliance for Insurance Education & Research School for Producer Development, Joe is currently a Certified WorkComp Advisor (CWCA) and Professional WorkComp Advisor (PWCA). Joe is active within the local community through his work serving on the Raynham Sewer Commission, Raynham Finance Committee, and the Taunton Area teacher recognition committee. Some of Joe's hobbies include target shooting, archery, snowboarding, golf and basketball. In October 2023, Joe was appointed to the MAIA board.
Jared Perkoski
Jared Perkoski works for FBinsure as a commercial lines Risk Advisor. He works with business owne...Read More
Jared Perkoski
Title:
Senior Risk AdvisorEmail:
jared@fbinsure.comDepartment:
Producers,Risk AdvisorsJared Perkoski works for FBinsure as a commercial lines Risk Advisor. He works with business owners to address their insurance and risk management needs. Not just providing cost effective insurance solutions but also working with clients to educate them on risks in their industry. He has his Construction Risk Insurance Specialist (CRIS) designation which has helped him gain specialized expertise in construction insurance and risk management. He is also a Professional Work Comp Advisor (PWCA). Jared is also a member of the Accredited Snow Contractors Association as well as the Snow and Ice Management Association, allowing him expert insight into the difficulties snow contractors face.
Jared graduated from The University of New Hampshire in 2005, with a degree in Sociology. He was also a 5 year member of the football team while at UNH. As a lifelong resident of the Attleboro area, Jared went to North Attleboro High School. As an active member within the community, he serves on the Hockomock Area YMCA Board of Managers, the Hockomock Area YMCA Risk Committee, The Attleboro Rotary Board of Directors and The Sturdy Memorial Foundation.
Ed McGuire
Ed joined FBinsure in 2014 as the Director of Specialty Insurance with a focus on Cyber Liability. Ed has...Read More
Ed McGuire
Title:
Director of Specialty InsuranceEmail:
emcguire@fbinsure.comDepartment:
Producers,Risk AdvisorsEd joined FBinsure in 2014 as the Director of Specialty Insurance with a focus on Cyber Liability. Ed has been in the insurance industry since 1973 starting with a focus in life and health with the old Aetna Life & Casualty and later with Paul Revere Companies in 1974, taking on a General Manager role with the Vermont and upstate New York territories. In 1980 he moved into the property and casualty side of the business. In 1981 he joined Scarborough & Company specializing in insuring banks for their operational coverages moving his way into a National Sales Manager/Vice President of Sales & Marketing position in 1985 based in Chicago commuting from Providence to Chicago and London weekly. In 1989 Ed purchased his own first bank wholesale property and casualty insurance brokerage; Associated Intermediaries Insurance Agency based in Quincy MA which he grew and then sold in 2000.
Ed has also invested time as a mono-line crime underwriter, for Great American Insurance Company. In 2004 he joined NIF Services as President of their mid-Atlantic based outside of Philadelphia. In 2006 Ed started his second wholesale insurance brokerage firm, SecureRisk Intermediaries Insurance specializing in cyber liability. Subsequent to that Ed became SVP of Sales & Marketing for S.H. Smith & Company in Hartford, CT. In 2012 he joined U.S. Risk Brokers as a Senior Broker based in Framingham, MA.
Ed lives in Franklin, MA with his wife of 31 years Karen who is a retired high school guidance counselor and school psychologist. Ed and Karen have a son Jason and also a daughter named Bethany and 5 grandchildren. They enjoy traveling, visiting their children and grandchildren and spending time with friends. They also enjoy exploring new restaurants. Ed’s passion is Baseball. He has played on a local, national and international level for the past 22 years culminating in 9 national baseball championships. He holds a Silver Medal for baseball that he received in the 1998 Nike World Masters Games for the over-30 World Summer Olympics held every 4 years in different venues worldwide.
Justin Gordon
Justin joined FBinsure in 2017 after sales and project management specializing in indoor sports faciliti...Read More
Justin Gordon
Title:
Risk AdvisorEmail:
jgordon@fbinsure.comDepartment:
Producers,Risk AdvisorsJustin joined FBinsure in 2017 after sales and project management specializing in indoor sports facilities. Justin’s background includes five years of professional baseball with the Milwaukee Brewers Baseball Club, as well as four years as a NCAA Division 1 baseball coach. He holds a Bachelor of Science in Business Management from the University of Phoenix. In his spare time, he enjoys golf, hunting, fishing and working with youth baseball organizations. Justin is originally a Tauntonite and now currently resides in North Attleboro with his wife Colleen and daughter Kathryn.
Stephanie Rogers
Stephanie Rogers joined FBinsure in 2013. From her start as a receptionist to her growth through the co...Read More
Stephanie Rogers
Title:
Account ExecutiveEmail:
srogers@fbinsure.comDepartment:
Producers,Risk AdvisorsStephanie Rogers joined FBinsure in 2013. From her start as a receptionist to her growth through the commercial lines department to Sales Executive her focus has always been on her client's needs.
Dan Koppen
Dan joined FBinsure as a Risk Advisor in June of 2023. He graduated from Boston College with a Bachelor...Read More
Dan Koppen
Title:
Risk AdvisorPhone:
508-824-8666Email:
dkoppen@fbinsure.comDepartment:
Risk AdvisorsDan joined FBinsure as a Risk Advisor in June of 2023. He graduated from Boston College with a Bachelor’s in Accounting. He was drafted in the 5th round of the 2003 NFL Draft by the New England Patriots and went on to have an 11-year NFL career, 9 with the Patriots and 2 with the Denver Broncos. During his career, Koppen was on 5 teams that made Super Bowl appearances, winning back-to-back titles in 2003 and 2004. In 2007, the Patriots finished the season 16-0 - the first team to ever to do so. Bill Belichick said of Koppen in 2007, “He’s as good as anybody I've been around at communication and identification and just being football smart.". Koppen retired after the 2013 season, having started 151 games, including playoffs.
After football, Koppen was an analyst for NBC Sports Boston and co-founded LineSider Brewing Company in East Greenwich., RI. He spent 3 years working for SquadLocker, a tech-led apparel company, serving in Business Development.
Employee Benefits
Rich Volkmann
Rich joined FBinsure in 2009 as our VIie President of Employee Benefits. Rich came to FBinsure with 5 ye...Read More
Rich Volkmann
Title:
VIce President Employee BenefitsEmail:
rich@fbinsure.comDepartment:
Employee Benefits,Leadership Team,ProducersRich joined FBinsure in 2009 as our VIie President of Employee Benefits. Rich came to FBinsure with 5 years of experience in the insurance and security industries, as well as over 20 years experience in management. He graduated with a bachelor's degree in Economics from Southeastern Massachusetts University and holds licenses in Life and Health in Massachusetts and Rhode Island. He is active in the community, holding board positions in the Rotary Club of Taunton, as an Incorporator for the Taunton Development Corporation, an Ambassador for the Taunton Area Chamber of Commerce and has volunteered time coaching youth baseball and hockey. Rich is also a member of the Massachusetts Health Underwriter's Association. He currently lives in Taunton with his wife and three children.
Small Business & Benefits Sales Executives
Joe Joynt
Title:
Sales ExecutiveEmail:
jjoynt@fbinsure.comDepartment:
Producers,Small Business BenefitsA graduate of University of Massachusetts - Dartmouth, Joe has a Bachelor’s Degree in Finance. His past work experience includes 16 years in retail sales, where he always enjoyed the daily interaction with people. His next 10 years were spent with a large personal lines agency, selling commercial insurance, which married his customer service talents with his education background.
He came on board with FBinsure as a Small Commercial Sales Executive in Oct 2017. His passion drives him to seek out more & larger businesses, who's owners he can offer options & relief from changing insurance marketplace.
When not in the insurance realm, Joe, an avid musician, can be seen performing in a local band on most weekends throughout the Southeastern MA & RI area. He resides in Fall River with his wife Melissa of 8 years & 4 year old son Collin James. The 2 family dogs are Eddie and Gizmo.
Joe’s secret to success is to treat others the way you wish to be treated and to always be positive & accessible to your clients.
Mary Michienzi
Mary Michienzi joined FBinsure in 2022 as a Sales Executive on the small business team.
Mary Michienzi
Title:
Sales ExecutiveEmail:
mmichienzi@fbinsure.comDepartment:
Small Business BenefitsMary Michienzi joined FBinsure in 2022 as a Sales Executive on the small business team.
Nicholas West
Nicholas West joined FBinsure as a Small Business Sales Executive in December 2022. Utilizing 15 years of...Read More
Nicholas West
Title:
Sales ExecutivePhone:
508-824-8666Email:
nwest@fbinsure.comDepartment:
Small Business BenefitsNicholas West joined FBinsure as a Small Business Sales Executive in December 2022. Utilizing 15 years of industry experience, Nick focuses on creating relationships with his clients to provide education and tailor thoughtful risk management and insurance solutions.
Personal Lines Sales Executives
Judi Kagiwada, CISR
Judi joined the FBinsure team in 1999 with over 20 years of professional insurance experience. She hold...Read More
Judi Kagiwada, CISR
Title:
Sales ExecutiveEmail:
jkagiwada@fbinsure.comDepartment:
Personal Lines Sales Executives,ProducersJudi joined the FBinsure team in 1999 with over 20 years of professional insurance experience. She holds an associate degree in Business Management, licenses in Property and Casualty as well as Life Insurance, and has earned her Certified Insurance Service Representative (CISR) designation. As a Sales Executive, Judi educates and works with her clients to formulate insurance programs best suited for their individual and unique needs.
Judi is on the Board of Directors at the Middleboro YMCA, chairing the Capital Improvement Campaign for the building expansion. Judi is active in the community and many local civic organizations. In the spring of 2012, Judi was awarded a community impact award by the Old Colony YMCA of Middleboro for her continuing work as a member of their board of directors. Judi enjoys biking and participating in charity bike rides, for such organizations as Habitat for Humanity. Above all, Judi values the time she gets to spend with her family.
Sandy Duarte
Sandy joined the FBinsure team in 2012 with over five years of professional insurance experience....Read More
Sandy Duarte
Title:
Sales ExecutiveEmail:
sduarte@fbinsure.comDepartment:
Personal Lines Sales Executives,ProducersSandy joined the FBinsure team in 2012 with over five years of professional insurance experience.
Nancy Cherenfant
Nancy joined the FBinsure team in 2015 and became a Sales Executive in 2020.
Nancy Cherenfant
Title:
Sales ExecutiveEmail:
ncherenfant@fbinsure.comDepartment:
Personal Lines Sales Executives,ProducersNancy joined the FBinsure team in 2015 and became a Sales Executive in 2020.
Carly Longo
Carly has been in the insurance industry for over 10 years, joining FBinsure in 2014. In 2017 she joine...Read More
Carly Longo
Title:
Sales ExecutiveEmail:
clongo@fbinsure.comDepartment:
Personal Lines Sales Executives,ProducersCarly has been in the insurance industry for over 10 years, joining FBinsure in 2014. In 2017 she joined the sales team as a producer with a Certified Professional Insurance Agent designation and license in Property & Casualty Insurance. She is dedicated to providing her clients and their families with exceptional service and the best coverage options possible. When she is not in the office, you will most likely find her in the gym working out, spending quality time with her dog, Bubbs, or meeting up with friends and family.
Paige Souza
Paige joined the FBinsure team in 2014 with several years of professional insurance experience....Read More
Paige Souza
Title:
Sales ExecutiveEmail:
psouza@fbinsure.comDepartment:
Personal Lines Sales Executives,ProducersPaige joined the FBinsure team in 2014 with several years of professional insurance experience.
Judith Ebsary
Judith joined FBinsure as a Sales Executive in January of 2024. She brings twenty-five years of experienc...Read More
Judith Ebsary
Title:
Sales ExecutivePhone:
508-824-8666Email:
jebsary@fbinsure.comDepartment:
Personal Lines Sales ExecutivesJudith joined FBinsure as a Sales Executive in January of 2024. She brings twenty-five years of experience in the insurance and financial industries to the Agency. Judith is passionate about guiding her clients through the insurance process so they can fully understand their policies and be confident their protected.
Carlos Santos
In January 2024 Carlos joined the FBinsure team as a Sales Executive. He prides himself on advising clien...Read More
Carlos Santos
Title:
Sales ExecutivePhone:
508-824-8666Email:
csantos@fbinsure.comDepartment:
Personal Lines Sales ExecutivesIn January 2024 Carlos joined the FBinsure team as a Sales Executive. He prides himself on advising clients on the coverages they need to protect the life they've built.
Kim Smith
Title:
Sales ExecutivePhone:
508-824-8666Email:
ksmith@fbinsure.comDepartment:
Personal Lines Sales ExecutivesKim Smith became a Sales Executive with FBinsure in January 2024. Prior to being a Sales Executive she held roles as both a Client Service Manager and Client Advisor, giving her the robust experience she now uses to advise clients on selecting the best insurance program for their needs. The proud mom of an Army National Guardsman, spends her spare time enjoying the company of her family, gardening, photography and adventuring.
Personal Lines Leadership
Kerrie Koestner
Kerrie joined FBinsure in 2008 as part of the Anderson Cushing Insurance Agency merge and brings more t...Read More
Kerrie Koestner
Title:
Senior Vice PresidentEmail:
kkoestner@fbinsure.comDepartment:
Leadership Team,Personal Lines LeadershipKerrie joined FBinsure in 2008 as part of the Anderson Cushing Insurance Agency merge and brings more than 21 years of experience in the insurance industry to our team.
After serving in the US Navy, Kerrie started her insurance career in 1997 working for a direct writer in California. Since then she moved back home to Massachusetts and has worked for a few local agencies before settling in at FBinsure. Kerrie is the Vice President of Employee Development. She enjoys working with employees to help enrich their insurance careers, assists with the daily operations, and overseeing the Personal Lines team at the agency. She holds several insurance designations Certified Insurance Service Representative (CSIR), Certified Professional in Personal Lines (CPPL), Certified Professional Insurance Agent (CPIA) and Associate in Insurance Services (AIS). Kerrie sits on the national Applied Client Network Board of Directors. She resides in Acushnet with her husband and has three beautiful children.
Doreen White
Doreen's insurance journey began the day after she graduated from Old Rochester Regional High School. F...Read More
Doreen White
Title:
Assistant Vice President, Personal Insurance OperationsEmail:
dwhite@fbinsure.comDepartment:
Personal Lines LeadershipDoreen's insurance journey began the day after she graduated from Old Rochester Regional High School. From a file clerk for an agency in Mattapoisett she worked her way up to Office Manager at the age of 20, while also attended college at night to earn her associates degree. She eventually moved to an agency in Brockton as an account manager and after a few years was promoted to Office Manager in their Quincy location where she remained for 10 years. After taking some time away from the industry to start a family a raise two twin sons, she rejoined the insurance business with Farrell Backlund Insurance Agency in a part time position, processing endorsements and new business applications. Her mother’s hours continued until her children entered to Middle School, when she was quickly offered a full position with FBinsure as Branch Manager of the Rehoboth office. Recently, she was promoted to the Assistant Vice President of Personal Lines Operations. Having been in the insurance business for 38 years, she currently hold the AAI, CISR, CPPL, CPIA and CPIW designations.
Colleen Demello
Colleen joined FBinsure in 2008 as part of the Anderson Cushing Insurance Agency merge and brings more th...Read More
Colleen Demello
Title:
Assistant Vice President, Personal Lines Insurance - Education & TrainingEmail:
cdemello@fbinsure.comDepartment:
Personal Lines LeadershipColleen joined FBinsure in 2008 as part of the Anderson Cushing Insurance Agency merge and brings more than 30 years of experience in the insurance industry to our team.
Monica Araujo
Monica joined FBinsure in 2016 and is now nearing 10 years of insurance experience. As a former Client Se...Read More
Monica Araujo
Title:
Assistant Vice President, Personal LinesEmail:
maraujo@fbinsure.comDepartment:
Leadership Team,Personal Lines LeadershipMonica joined FBinsure in 2016 and is now nearing 10 years of insurance experience. As a former Client Service Manager & Client Advisor Team Lead, she is adept at providing solutions and service for her clients, while supporting her team. She is a graduate of Bristol Community College and holds her property and casualty license. Monica is first generation Portuguese and spends much of her free time with her very close family.
Commercial Lines Leadership
Tim Leavitt
Tim Leavitt started his insurance career back in 1999 in underwriting at Amica Insurance out of Wellesley...Read More
Tim Leavitt
Title:
Senior Vice President - Business DevelopmentEmail:
tleavitt@fbinsure.comDepartment:
Commercial Lines LeadershipTim Leavitt started his insurance career back in 1999 in underwriting at Amica Insurance out of Wellesley MA. He has since gained insurance industry experience within 2 Boston MA based insurance agencies, and as of 2013 accepted a position as Vice President of Business Development at FBinsure in the Commercial Lines Department. Tim’s duties at FBinsure include, but are not limited to Large & Middle Market account & coverage analysis, marketing, and coverage placement.
Tim’s daily activities include performing as a liaison with our Commercial Lines carriers, establishing and maintaining relationships and solving any mutual problems. Tim works with our Middle & Large market producers providing assistance with their daily activities and growth. Finally, Tim collaborates with his two Commercial Lines Management counterparts running the department.
Tim is a resident of Wrentham, MA with his wife Nicole (who is also currently in the insurance industry), and his twin boys, Colin & Jack. Tim holds a Bachelors Degree in Business Marketing from Fitchburg State University and numerous insurance industry designations. Tim’s hobbies and interests include football, downhill skiing, as well as woodworking projects.
Tracy McConnell
Tracy started her insurance journey in 1984 at the R. E. Backlund Ins. Agency. She remained employed wi...Read More
Tracy McConnell
Title:
Senior Vice President, Commercial LinesEmail:
tmcconnell@fbinsure.comDepartment:
Commercial Lines LeadershipTracy started her insurance journey in 1984 at the R. E. Backlund Ins. Agency. She remained employed with the Backlund Agency through Dighton-Rehoboth Regional High School and while attending Bristol Community College. In 1988 she joined the Richardson- Cuddy Insurance Agency Inc. in the commercial lines dept. and remained until the merger with FBinsure in 2011.
Tracy oversees the operations of the Commercial Lines Dept. with a focus on large commercial accounts. She has achieved several industry designations including Certified Property and Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), Certified Risk Manager (CRM), Certified Professional Insurance Woman (CPIW), Certified Insurance Service Representative (CISR) and Certified Workers Compensation Specialist (CWCS). She is an active member of the Bristol Chapter of the Massachusetts Insurance Woman organization, a Registered Yoga Trainer and an Advanced Open Water Diver.
She is the proud mother of two grown children, a son Kyle and daughter Kayla who both reside in Dartmouth. Tracy also resides in Dartmouth with her husband Mark of almost 30 years
Suzette Moniz
After graduating from Diman Regional Voc Tech in 1994 Suzette immediately found her niche in the insuranc...Read More
Suzette Moniz
Title:
Senior Vice President - Small BusinessEmail:
smoniz@fbinsure.comDepartment:
Commercial Lines LeadershipAfter graduating from Diman Regional Voc Tech in 1994 Suzette immediately found her niche in the insurance industry in 1996. Some years later, she proudly joined the FBinsure team as Small Business Vice President in 2015. Her responsibilities are to oversee the Small Business Department which includes daily operations, building and maintaining carrier relationships, continually staying abreast of industry changes, as well as marketing, negotiating and placement of new and existing small business opportunities. Suzette's focus is to see that FBinsure's small businesses’ client needs and expectations are met throughout.
She is a resident of Fall River, MA along with her fiancé and blended family with 5 wonderful children. She humbly served as a volunteer for Cure For Kids Car Show for several successful years.
Social Responsibility
“Social responsibility has always been a core value of our Agency. We are committed to giving back to the communities we serve.” –Russel Martorana
As a local, family-run Agency, we have always valued our relationship with the communities of Southeastern MA, RI, and beyond. Social responsibility, a core value of our Agency, means going beyond the day-to-day of a business, to investing time, money, and passion into our communities. FBcares embodies that passion as our dedicated team of employees drives our deep belief in social responsibility. Each year we choose multiple community events, initiatives, and fundraisers to support that keep us in touch and connected to our communities; the heartbeat of our business.
We’ve Raised Over
Dollars for Charity
MAIA’S Five Star Agency Designation Program
The MAIA’s (Massachusetts Association of Insurance Agents) Five Star Agency Designation program is intended to analyze the background of insurance agencies and continually challenge those agencies to improve relations with clients, company partners, and employees in order to operate in a more effective manner. The program offers guidance by identifying both strengths and areas of improvement while offering ways for management to address these issues and remedy them. By setting external standards and reviewing an agency’s operations, management truly can strive to provide service of the highest quality.
In order to obtain such a designation, FBinsure underwent a thorough internal review by an outside team who conducted personal employee interviews in which strengths and areas of improvement were recorded. In meeting the strict criteria and by achieving a high score, our agency is proud to have been awarded the Five Star Designation and will undergo this review process every three years.
The future of Five Star is very promising, as the program is planning to expand to the national level. We are very pleased to have earned this designation. Even more importantly, we are thrilled that this process has pulled our staff and management even closer together so that we can serve our customers with the greatest efficiency and quality possible.
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