About FBInsure

Our Mission

FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism, education, and integrity of our employees, working in an innovative and technologically superior environment, is to continually improve our products and services to meet our clients’ needs, allowing us to share our prosperity with our employees and our communities.

Our Core Values

What Makes the Difference Between Insuring and Ensuring

Client Focus
Social
Responsibility
Integrity
Innovation
Employee
Commmitment

Meet Our Executive Team

Russel F. Martorana

Russel F. Martorana

President

Russel has been in the insurance business for over 30 years and has served as President of FBinsure sinc...Read More

Know about me Russel F. Martorana

Russel F. Martorana

Title:

President

Department:

Executive Team

Russel has been in the insurance business for over 30 years and has served as President of FBinsure since 1998.   Russel graduated from Merrimack College in 1977 after which he pursued a career with PricewaterhouseCoopers as a Certified Public Accountant (CPA). He has achieved several industry designations including Certified Insurance Counselor (CIC) and Certified Workers Compensation Advisor (CWCA) and holds Insurance Brokers Licenses for MA, RI, CT, NH, VT, ME, NY, & NC.  In 2011 Russel was presented with the MAIA's Pacesetter Award.  This award is given annually to the Massachusetts Independent Insurance Agent who through hard work, perseverance, compassion and charity has set the pace at a level achieved by very few in the industry.

Russel has been an active participant in his community holding roles as a board member for the Rotary Club of Taunton, an active participant in the strategic planning and building needs committees for the Bridgewater-Raynham Regional School Department, and a board member and chairman of the Town of Raynham Finance Committee.  His current community roles include participation on the Board of Directors for the Old Colony YMCA, the Taunton YMCA Committee of Management, and the Raynham Economic & Business Development Committee.  Russel’s industry involvement includes participation in the ARM Group, a member of the Bay States Agents, and most recently, a member of the Agent Advisory Committee for Arbella Insurance Company.

Mark Cuddy

Mark Cuddy

Executive Vice President

With 30 years in the insurance industry, Mark serves as Executive Vice President of FBinsure. Mark attain...Read More

Know about me Mark Cuddy

Mark Cuddy

Title:

Executive Vice President

Department:

Executive Team

With 30 years in the insurance industry, Mark serves as Executive Vice President of FBinsure. Mark attained a Bachelor of Science in Business Administration from Northeastern University and a Masters of Business Administration from the Babson College. Mark began his insurance career as a Senior Account Analyst at Travelers Insurance Company. He joined Richardson-Cuddy Insurance Agency in 1985, where he served as President. Mark has achieved industry designations including Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU), and License Insurance Adviser (LIA). Through his career, Mark has taken a leadership role in many local organizations and committees in the Greater Attleboro Area. He is a past member and Chairman of the City of Attleboro Recreation Commission, Attleboro YMCA, and United Way of Greater Attleboro/Taunton, Inc.

He is currently a member of the board of directors of Justice Resource Institute (via a merger with Community Care Services, Inc.), a member of the Sturdy Memorial Foundation, Inc. and also serves as an incorporator for Bristol County Savings Bank. Mark’s industry involvements include membership in the Massachusetts Association of Insurance Agents (MAIA), Bay State Independent Insurance Agents Association and Bristol/Norfolk Independent Insurance Agents Association, Inc.

Tom Rogers

Tom Rogers

Chief Growth Officer

Tom joined FBinsure in 2001 following five years in systems and project management positions in the high...Read More

Know about me Tom Rogers

Tom Rogers

Title:

Chief Growth Officer

Department:

Executive Team

Tom joined FBinsure in 2001 following five years in systems and project management positions in the high technology industry. Tom holds a Bachelor of Science in Finance from Bentley University and is a graduate of the National Alliance for Insurance Education & Research School for Producer Development. He holds numerous specialized insurance and risk management designations.  Tom is active in the community and currently serves as Chair of the Old Colony YMCA, Middleboro Board of Governors as well as Annual Campaign Chair, Past President of the South Coast Independent Insurance Agents, and Treasurer of the Jared C. Monti Memorial Park Fund. Tom resides in Lakeville, MA with his wife and three children.

Gregory Arnold

Gregory Arnold

Chief Financial Officer

Greg joined FBinsure in the fall of 2004 following 10 years of financial management experience in both ...Read More

Know about me Gregory Arnold

Gregory Arnold

Title:

Chief Financial Officer

Department:

Executive Team

Greg joined FBinsure in the fall of 2004 following 10 years of financial management experience in both the consulting and non-profit arenas.  With a Bachelor of Science in Accounting from Bryant University and a Masters of Business Administration from the University of Rhode Island, he oversees the daily financial operations and management of the agency.   Greg is active in the Southeastern Mass community; coaching youth sports and serving on the board of Rehoboth Youth Baseball & Softball Association. He also serves on the board of directors of East Bay Rowing. Greg resides in Rehoboth with his wife and two children.

Nicole Martorana

Nicole Martorana

Chief Operating Officer

Nicole joined FBinsure in 2009 following 3 years as a financial system consultant and project manager i...Read More

Nicole Martorana Nicole Martorana
Know about me Nicole Martorana

Nicole Martorana

Title:

Chief Operating Officer

Department:

Executive Team

Nicole joined FBinsure in 2009 following 3 years as a financial system consultant and project manager in the high tech manufacturing industry. Nicole holds a Bachelor of Science in Corporate Finance and Accounting and a Masters of Business Administration from Bentley University. She is the Senior Vice President of Operations at FBinsure, overseeing the daily operations and technology of the agency as well as the Commercial Lines & Personal Lines Departments. Nicole is a past member of the Board of Trustees of Girls, Inc. and has also worked on a fundraising planning committee for Cooperative Production.

Our Producers

Risk Advisors

Joe Bickel

Joe Bickel

Vice President, Sales

Joe joined FBinsure in May of 2006 after graduating from Bridgewater State College with his Bachelor’...Read More

Know about me Joe Bickel

Joe Bickel

Title:

Vice President, Sales

Department:

Producers,Risk Advisors

Joe joined FBinsure in May of 2006 after graduating from Bridgewater State College with his Bachelor’s degree in Political Science with a concentration in Legal Studies. Also a graduate of the National Alliance for Insurance Education & Research School for Producer Development, Joe is currently a Certified WorkComp Advisor (CWCA) and Professional WorkComp Advisor (PWCA). Joe is active within the local community through his work serving on the Raynham Sewer Commission, Raynham Finance Committee, and the Taunton Area teacher recognition committee. Some of Joe's hobbies include target shooting, archery, snowboarding, golf and basketball.

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Jared Perkoski

Jared Perkoski

Senior Risk Advisor

Jared Perkoski works for FBinsure as a commercial lines Risk Advisor. He works with business owne...Read More

Know about me Jared Perkoski

Jared Perkoski

Title:

Senior Risk Advisor

Department:

Producers,Risk Advisors

Jared Perkoski works for FBinsure as a commercial lines Risk Advisor. He works with business owners to address their insurance and risk management needs. Not just providing cost effective insurance solutions but also working with clients to educate them on risks in their industry. He has his Construction Risk Insurance Specialist (CRIS) designation which has helped him gain specialized expertise in construction insurance and risk management. He is also a Professional Work Comp Advisor (PWCA). Jared is also a member of the Accredited Snow Contractors Association as well as the Snow and Ice Management Association, allowing him expert insight into the difficulties snow contractors face.

Jared graduated from The University of New Hampshire in 2005, with a degree in Sociology. He was also a 5 year member of the football team while at UNH. As a lifelong resident of the Attleboro area, Jared went to North Attleboro High School. As an active member within the community, he serves on the Hockomock Area YMCA Board of Managers, the Hockomock Area YMCA Risk Committee, The Attleboro Rotary Board of Directors and The Sturdy Memorial Foundation.

Ed McGuire

Ed McGuire

Director of Specialty Insurance

Ed joined FBinsure in 2014 as the Director of Specialty Insurance with a focus on Cyber Liability. Ed has...Read More

Know about me Ed McGuire

Ed McGuire

Title:

Director of Specialty Insurance

Department:

Producers,Risk Advisors

Ed joined FBinsure in 2014 as the Director of Specialty Insurance with a focus on Cyber Liability. Ed has been in the insurance industry since 1973 starting with a focus in life and health with the old Aetna Life & Casualty and later with Paul Revere Companies in 1974, taking on a General Manager role with the Vermont and upstate New York territories. In 1980 he moved into the property and casualty side of the business. In 1981 he joined Scarborough & Company specializing in insuring banks for their operational coverages moving his way into a National Sales Manager/Vice President of Sales & Marketing position in 1985 based in Chicago commuting from Providence to Chicago and London weekly. In 1989 Ed purchased his own first bank wholesale property and casualty insurance brokerage; Associated Intermediaries Insurance Agency based in Quincy MA which he grew and then sold in 2000.

Ed has also invested time as a mono-line crime underwriter, for Great American Insurance Company. In 2004 he joined NIF Services as President of their mid-Atlantic based outside of Philadelphia. In 2006 Ed started his second wholesale insurance brokerage firm, SecureRisk Intermediaries Insurance specializing in cyber liability. Subsequent to that Ed became SVP of Sales & Marketing for S.H. Smith & Company in Hartford, CT. In 2012 he joined U.S. Risk Brokers as a Senior Broker based in Framingham, MA.

Ed lives in Franklin, MA with his wife of 31 years Karen who is a retired high school guidance counselor and school psychologist. Ed and Karen have a son Jason and also a daughter named Bethany and 5 grandchildren. They enjoy traveling, visiting their children and grandchildren and spending time with friends. They also enjoy exploring new restaurants. Ed’s passion is Baseball. He has played on a local, national and international level for the past 22 years culminating in 9 national baseball championships. He holds a Silver Medal for baseball that he received in the 1998 Nike World Masters Games for the over-30 World Summer Olympics held every 4 years in different venues worldwide.

Justin Gordon

Justin Gordon

Risk Advisor

Justin joined FBinsure in 2017 after sales and project management specializing in indoor sports faciliti...Read More

Justin Gordon Justin Gordon
Know about me Justin Gordon

Justin Gordon

Title:

Risk Advisor

Department:

Producers,Risk Advisors

Justin joined FBinsure in 2017 after sales and project management specializing in indoor sports facilities. Justin’s background includes five years of professional baseball with the Milwaukee Brewers Baseball Club, as well as four years as a NCAA Division 1 baseball coach.  He holds a Bachelor of Science in Business Management from the University of Phoenix. In his spare time, he enjoys golf, hunting, fishing and working with youth baseball organizations. Justin is originally a Tauntonite and now currently resides in North Attleboro with his wife Colleen and daughter Kathryn.

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Michael Boehler

Michael Boehler

Risk Advisor

Michael joined FBinsure in 2017 from Viveiros/Bearingstar Insurance Agency where he started his career ...Read More

Know about me Michael Boehler

Michael Boehler

Title:

Risk Advisor

Department:

Producers,Risk Advisors

Michael joined FBinsure in 2017 from Viveiros/Bearingstar Insurance Agency where he started his career in insurance eight years ago. Michael holds licenses in Property, Casualty, Life and Health. He is committed to continuing his insurance and risk management education to keep current with the changing marketplace and provide the best solutions to his clients. Michael is a Graduate of Apponequet Regional High School in Lakeville and has an Associate’s Degree from New England Institute of Technology for Electronics Science.

Michael was born and raised in East Freetown where he lives with his wife and 3 children. He is very involved in the Freetown/Lakeville youth sports where he coaches and member of Board of Directors and Director of the St John Neumann CYO basketball program.

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Employee Benefits

Rich Volkmann

Rich Volkmann

VIce President Employee Benefits

Rich joined FBinsure in 2009 as our VIie President of Employee Benefits. Rich came to FBinsure with 5 ye...Read More

Know about me Rich Volkmann

Rich Volkmann

Title:

VIce President Employee Benefits

Department:

Employee Benefits,Leadership Team,Producers

Rich joined FBinsure in 2009 as our VIie President of Employee Benefits. Rich came to FBinsure with 5 years of experience in the insurance and security industries, as well as over 20 years experience in management. He graduated with a bachelor's degree in Economics from Southeastern Massachusetts University and holds licenses in Life and Health in Massachusetts and Rhode Island. He is active in the community, holding board positions in the Rotary Club of Taunton, as an Incorporator for the Taunton Development Corporation, an Ambassador for the Taunton Area Chamber of Commerce and has volunteered time coaching youth baseball and hockey. Rich is also a member of the Massachusetts Health Underwriter's Association. He currently lives in Taunton with his wife and three children.

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Small Business & Benefits Sales Executives

Joe Joynt

Joe Joynt

Sales Executive

A graduate of University of Massachusetts - Dartmouth, Joe has a Bachelor’s Degree in Finance. His past...Read More

Know about me Joe Joynt

Joe Joynt

Title:

Sales Executive

Department:

Producers,Small Business Benefits

A graduate of University of Massachusetts - Dartmouth, Joe has a Bachelor’s Degree in Finance. His past work experience includes 16 years in retail sales, where he always enjoyed the daily interaction with people. His next 10 years were spent with a large personal lines agency, selling commercial insurance, which married his customer service talents with his education background.

He came on board with FBinsure as a Small Commercial Sales Executive in Oct 2017. His passion drives him to seek out more & larger businesses, who's owners he can offer options & relief from changing insurance marketplace.

When not in the insurance realm, Joe, an avid musician, can be seen performing in a local band on most weekends throughout the Southeastern MA & RI area. He resides in Fall River with his wife Melissa of 8 years & 4 year old son Collin James. The 2 family dogs are Eddie and Gizmo.

Joe’s secret to success is to treat others the way you wish to be treated and to always be positive & accessible to your clients.

Stephanie Rogers

Stephanie Rogers

Sales Executive

Stephanie Rogers joined FBinsure in 2013. From her start as a receptionist to her growth through the co...Read More

Know about me Stephanie Rogers

Stephanie Rogers

Title:

Sales Executive

Department:

Producers,Small Business Benefits

Stephanie Rogers joined FBinsure in 2013. From her start as a receptionist to her growth through the commercial lines department to Sales Executive her focus has always been on her client's needs.

Earl Mckinney

Earl Mckinney

Sales Executive

Earl joined FBinsure in 2021 with the acquisition of Exchange Insurance Agency.

Earl Mckinney Earl Mckinney
Know about me Earl Mckinney

Earl Mckinney

Title:

Sales Executive

Phone:

617-842-5422

Department:

Small Business Benefits

Earl joined FBinsure in 2021 with the acquisition of Exchange Insurance Agency.

Mary Michienzi

Mary Michienzi

Sales Executive

Mary Michienzi joined FBinsure in 2022 as a Sales Executive on the small business team.

Mary Michienzi Mary Michienzi
Know about me Mary Michienzi

Mary Michienzi

Title:

Sales Executive

Department:

Small Business Benefits

Mary Michienzi joined FBinsure in 2022 as a Sales Executive on the small business team.

Personal Lines Sales Executives

Judi Kagiwada, CISR

Judi Kagiwada, CISR

Sales Executive

Judi joined the FBinsure team in 1999 with over 20 years of professional insurance experience. She hold...Read More

Judi Kagiwada, CISR Judi Kagiwada, CISR
Know about me Judi Kagiwada, CISR

Judi Kagiwada, CISR

Title:

Sales Executive

Department:

Personal Lines Sales Executives,Producers

Judi joined the FBinsure team in 1999 with over 20 years of professional insurance experience. She holds an associate degree in Business Management, licenses in Property and Casualty as well as Life Insurance, and has earned her Certified Insurance Service Representative (CISR) designation. As a Sales Executive, Judi educates and works with her clients to formulate insurance programs best suited for their individual and unique needs.

Judi is on the Board of Directors at the Middleboro YMCA, chairing the Capital Improvement Campaign for the building expansion. Judi is active in the community and many local civic organizations. In the spring of 2012, Judi was awarded a community impact award by the Old Colony YMCA of Middleboro for her continuing work as a member of their board of directors. Judi enjoys biking and participating in charity bike rides, for such organizations as Habitat for Humanity. Above all, Judi values the time she gets to spend with her family.

Sandy Duarte

Sandy Duarte

Sales Executive

Sandy joined the FBinsure team in 2012 with over five years of professional insurance experience....Read More

Sandy Duarte Sandy Duarte
Know about me Sandy Duarte

Sandy Duarte

Title:

Sales Executive

Department:

Personal Lines Sales Executives,Producers

Sandy joined the FBinsure team in 2012 with over five years of professional insurance experience.

Nancy Cherenfant

Nancy Cherenfant

Sales Executive

Nancy joined the FBinsure team in 2015 and became a Sales Executive in 2020.

Nancy Cherenfant Nancy Cherenfant
Know about me Nancy Cherenfant

Nancy Cherenfant

Title:

Sales Executive

Department:

Personal Lines Sales Executives,Producers

Nancy joined the FBinsure team in 2015 and became a Sales Executive in 2020.

Carly Longo

Carly Longo

Sales Executive

Carly has been in the insurance industry for over 10 years, joining FBinsure in 2014. In 2017 she joine...Read More

Carly Longo Carly Longo
Know about me Carly Longo

Carly Longo

Title:

Sales Executive

Department:

Personal Lines Sales Executives,Producers

Carly has been in the insurance industry for over 10 years, joining FBinsure in 2014. In 2017 she joined the sales team as a producer with a Certified Professional Insurance Agent designation and license in Property & Casualty Insurance. She is dedicated to providing her clients and their families with exceptional service and the best coverage options possible. When she is not in the office, you will most likely find her in the gym working out, spending quality time with her dog, Bubbs, or meeting up with friends and family.

Paige Souza

Paige Souza

Sales Executive

Paige joined the FBinsure team in 2014 with several years of professional insurance experience....Read More

Paige Souza Paige Souza
Know about me Paige Souza

Paige Souza

Title:

Sales Executive

Department:

Personal Lines Sales Executives,Producers

Paige joined the FBinsure team in 2014 with several years of professional insurance experience.

Personal Lines Leadership

Kerrie Koestner

Kerrie Koestner

Senior Vice President

Kerrie joined FBinsure in 2008 as part of the Anderson Cushing Insurance Agency merge and brings more t...Read More

Know about me Kerrie Koestner

Kerrie Koestner

Title:

Senior Vice President

Department:

Leadership Team,Personal Lines Leadership

Kerrie joined FBinsure in 2008 as part of the Anderson Cushing Insurance Agency merge and brings more than 21 years of experience in the insurance industry to our team.

After serving in the US Navy, Kerrie started her insurance career in 1997 working for a direct writer in California. Since then she moved back home to Massachusetts and has worked for a few local agencies before settling in at FBinsure. Kerrie is the Vice President of Employee Development. She enjoys working with employees to help enrich their insurance careers, assists with the daily operations, and overseeing the Personal Lines team at the agency. She holds several insurance designations Certified Insurance Service Representative (CSIR), Certified Professional in Personal Lines (CPPL), Certified Professional Insurance Agent (CPIA) and Associate in Insurance Services (AIS).  Kerrie sits on the national Applied Client Network Board of Directors. She resides in Acushnet with her husband and has three beautiful children.

Doreen White

Doreen White

Assistant Vice President, Personal Insurance Operations

Doreen's insurance journey began the day after she graduated from Old Rochester Regional High School.  F...Read More

Know about me Doreen White

Doreen White

Title:

Assistant Vice President, Personal Insurance Operations

Department:

Personal Lines Leadership

Doreen's insurance journey began the day after she graduated from Old Rochester Regional High School.  From a file clerk for an agency in Mattapoisett she worked her way up to Office Manager at the age of 20, while also attended college at night to earn her associates degree.  She eventually moved to an agency in Brockton as an account manager and after a few years was promoted to Office Manager in their Quincy location where she remained for 10 years.  After taking some time away from the industry to start a family a raise two twin sons, she rejoined the insurance business with Farrell Backlund Insurance Agency in a part time position, processing endorsements and new business applications.  Her mother’s hours continued until her children entered to Middle School, when she was quickly offered a full position with FBinsure as Branch Manager of the Rehoboth office.  Recently, she was promoted to the Assistant Vice President of Personal Lines Operations. Having been in the insurance business for 38 years, she currently hold the AAI, CISR, CPPL, CPIA and CPIW designations.

Colleen Demello

Colleen Demello

Assistant Vice President, Personal Lines Insurance - Education & Training

Colleen joined FBinsure in 2008 as part of the Anderson Cushing Insurance Agency merge and brings more th...Read More

Know about me Colleen Demello

Colleen Demello

Title:

Assistant Vice President, Personal Lines Insurance - Education & Training

Department:

Personal Lines Leadership

Colleen joined FBinsure in 2008 as part of the Anderson Cushing Insurance Agency merge and brings more than 30 years of experience in the insurance industry to our team.

Monica Araujo

Monica Araujo

Assistant Vice President, Personal Lines

Monica joined FBinsure in 2016 and is now nearing 10 years of insurance experience. As a former Client Se...Read More

Monica Araujo Monica Araujo
Know about me Monica Araujo

Monica Araujo

Title:

Assistant Vice President, Personal Lines

Department:

Leadership Team,Personal Lines Leadership

Monica joined FBinsure in 2016 and is now nearing 10 years of insurance experience. As a former Client Service Manager & Client Advisor Team Lead, she is adept at providing solutions and service for her clients, while supporting her team. She is a graduate of Bristol Community College and holds her property and casualty license. Monica is first generation Portuguese and spends much of her free time with her very close family.

Commercial Lines Leadership

Tim Leavitt

Tim Leavitt

Senior Vice President - Business Development

Tim Leavitt started his insurance career back in 1999 in underwriting at Amica Insurance out of Wellesley...Read More

Know about me Tim Leavitt

Tim Leavitt

Title:

Senior Vice President - Business Development

Department:

Commercial Lines Leadership

Tim Leavitt started his insurance career back in 1999 in underwriting at Amica Insurance out of Wellesley MA. He has since gained insurance industry experience within 2 Boston MA based insurance agencies, and as of 2013 accepted a position as Vice President of Business Development at FBinsure in the Commercial Lines Department. Tim’s duties at FBinsure include, but are not limited to Large & Middle Market account & coverage analysis, marketing, and coverage placement.

Tim’s daily activities include performing as a liaison with our Commercial Lines carriers, establishing and maintaining relationships and solving any mutual problems. Tim works with our Middle & Large market producers providing assistance with their daily activities and growth. Finally, Tim collaborates with his two Commercial Lines Management counterparts running the department.

Tim is a resident of Wrentham, MA with his wife Nicole (who is also currently in the insurance industry), and his twin boys, Colin & Jack. Tim holds a Bachelors Degree in Business Marketing from Fitchburg State University and numerous insurance industry designations. Tim’s hobbies and interests include football, downhill skiing, as well as woodworking projects.

Tracy McConnell

Tracy McConnell

Senior Vice President, Commercial Lines

Tracy started her insurance journey in 1984 at the R. E. Backlund Ins. Agency.  She remained employed wi...Read More

Know about me Tracy McConnell

Tracy McConnell

Title:

Senior Vice President, Commercial Lines

Department:

Commercial Lines Leadership

Tracy started her insurance journey in 1984 at the R. E. Backlund Ins. Agency.  She remained employed with the Backlund Agency through Dighton-Rehoboth Regional High School and while attending Bristol Community College. In 1988 she joined the Richardson- Cuddy Insurance Agency Inc. in the commercial lines dept. and remained until the merger with FBinsure in 2011.

Tracy oversees the operations of the Commercial Lines Dept. with a focus on large commercial accounts.  She has achieved several industry designations including Certified Property and Casualty Underwriter (CPCU), Certified Insurance Counselor (CIC), Certified Risk Manager (CRM), Certified Professional Insurance Woman (CPIW), Certified Insurance Service Representative (CISR) and Certified Workers Compensation Specialist (CWCS). She is an active member of the Bristol Chapter of the Massachusetts Insurance Woman organization, a Registered Yoga Trainer and an Advanced Open Water Diver.

She is the proud mother of two grown children, a son Kyle and daughter Kayla who both reside in Dartmouth. Tracy also resides in Dartmouth with her husband Mark of almost 30 years

Suzette Moniz

Suzette Moniz

Senior Vice President - Small Business

After graduating from Diman Regional Voc Tech in 1994 Suzette immediately found her niche in the insuranc...Read More

Know about me Suzette Moniz

Suzette Moniz

Title:

Senior Vice President - Small Business

Department:

Commercial Lines Leadership

After graduating from Diman Regional Voc Tech in 1994 Suzette immediately found her niche in the insurance industry in 1996. Some years later, she proudly joined the FBinsure team as Small Business Vice President in 2015. Her responsibilities are to oversee the Small Business Department which includes daily operations, building and maintaining carrier relationships, continually staying abreast of industry changes, as well as marketing, negotiating and placement of new and existing small business opportunities. Suzette's focus is to see that FBinsure's small businesses’ client needs and expectations are met throughout.

She is a resident of Fall River, MA along with her fiancé and blended family with 5 wonderful children. She humbly served as a volunteer for Cure For Kids Car Show for several successful years.

Social Responsibility

“Social responsibility has always been a core value of our Agency. We are committed to giving back to the communities we serve.” –Russel Martorana

As a local, family-run Agency, we have always valued our relationship with the communities of Southeastern MA, RI, and beyond. Social responsibility, a core value of our Agency, means going beyond the day-to-day of a business, to investing time, money, and passion into our communities. FBcares embodies that passion as our dedicated team of employees drives our deep belief in social responsibility. Each year we choose multiple community events, initiatives, and fundraisers to support that keep us in touch and connected to our communities; the heartbeat of our business.

We’ve Raised Over

Dollars for Charity

Feel Good Fridays

 

 

 

Each month our employees choose a different charity as part of our FBcares Program and donate the money raised or the opportunity to wear jeans.

This Month’s Charity

MAIA’S Five Star Agency Designation Program

The MAIA’s (Massachusetts Association of Insurance Agents) Five Star Agency Designation program is intended to analyze the background of insurance agencies and continually challenge those agencies to improve relations with clients, company partners, and employees in order to operate in a more effective manner. The program offers guidance by identifying both strengths and areas of improvement while offering ways for management to address these issues and remedy them. By setting external standards and reviewing an agency’s operations, management truly can strive to provide service of the highest quality.

In order to obtain such a designation, FBinsure underwent a thorough internal review by an outside team who conducted personal employee interviews in which strengths and areas of improvement were recorded. In meeting the strict criteria and by achieving a high score, our agency is proud to have been awarded the Five Star Designation and will undergo this review process every three years.

The future of Five Star is very promising, as the program is planning to expand to the national level. We are very pleased to have earned this designation. Even more importantly, we are thrilled that this process has pulled our staff and management even closer together so that we can serve our customers with the greatest efficiency and quality possible.

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